Testimonials

Memories of Lanka – Jon Selby

Monday, April 2nd, 2018

Dileshni:

First, thank you for your assistance in making all of the arrangements.

It did make for a memorable holiday.

However, the high point, had to be Tyrone, the guide.

He was nothing short of great, and should be commended.

Regards,

Jon Selby

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Wednesday, March 28th, 2018

Everything about the tour was well organized from the accommodation, the transportation and the tour guide.

The meals were great, the transportation were superb and the tour guide was the best ever. I definitely recommend this trip to everyone who loves to travel and experience the beauty of Sri Lanka

jgunchenko

Feedback from clients

Saturday, March 17th, 2018

Dileshni,

I am writing to thank you so much for arranging such an AMAZING holiday for us in your truly stunning country. We had a fantastic time, it really was a trip of a lifetime.

I would like to specifically thank and mention Gayashan, from the very first time meeting him he was professional, courteous, friendly and a pleasure to spend so much time with. The car was always immaculate, he always had water available for us, he had a thorough knowledge of the culture, wildlife and cuisine of the country. We felt safe with him at all times despite the perilous road conditions. In a tour like we did the guide is the difference between having a good or a bad overall experience as we really did spend an awful lot of time with him. When we have done previous tours in other countries we have found that the guide has been too inquisitive into our personal affairs or alternatively does not listen to what we want or spends too much time bringing us to outlets/shops to make commission.

The itinerary that you came up with while busy was perfect for us and we were able to do and see a lot in such a short time. Saying that there is so much to do and see in Sri Lanka we will have to come back again.

The hotels you recommended were also excellent, really stunning, everyone of them we hated leaving. The only hotel that I have specific comments on is Saman Villas, these are just comments and not criticisms.

The positives of the hotel are

-Excellent staff and service

-Stunning location

– Amazing food – probably the best we had in Sri Lanka

-Excellent massage in the Spa

-Gorgeous pool area

The negatives are as follows

-Compared to other hotels we stayed in I felt the rooms were dated, I would be interested to see how much this hotel cost versus for example 98 acres or some of the other hotels as it is very expensive on Trip Advisor

-There was no tea and coffee facilities in the room, you were allowed order it once a day free of charge. This is unacceptable really in any hotel but particularly one where the villas are separate from the main hotel. We woke on our last morning at 6am and it was raining very heavily and it seemed crazy to have to call someone to deliver coffee.

– Our villa was at the beach end of the resort and there was a security guard outside almost 24 hours a day to protect the resort from people coming in from the public beach, the problem was the guard did not stay in his security hut but instead walked up and down outside our villa which I found a bit unsettling and effected our privacy.

As I say these all are just observations, we still had a really lovely time in the hotel.

Thank you again for everything.

Ruth & Shane

 

 

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Wednesday, February 21st, 2018

Thank you

Tuesday, February 20th, 2018

Hello Shashini

I hope you are doing well! We have returned home and have settled into our life.
Our trip was quite amazing and I have attached a letter as promised.

So sorry it is late.
I was hoping you can also put in a good word for Lasantha and Sushantha as I couldn’t have asked for a better tour guide and driver. Thank you for organizing them.

Chandima
Ottawa, Ontario
K1S 1G6

Thank You!

Monday, February 12th, 2018

Dear Emadhrie,

Hope you are doing well! As I am enjoying my last day in Sri Lanka, I wanted to take a moment to thank you for your support. We had a fabulous trip and this wouldn’t have been possible without you.
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I have fallen in love with this place and it’s hard to say goodbye but I am sure I will come back soon :)

Thank You once again !

God Bless,
Shradha

GREAT HOLIDAY

Thursday, January 18th, 2018

We just returned from a four day tour of Sri Lanka and our tour guide was Saman.He is a fantastic guide ever obliging and attends to the needs of the travellers.He is polite and very courteous and a very careful driver and very patient.Thank you very Saman.

Feedback

Tuesday, January 16th, 2018

Hello Emadhrie,

We wanted to send you a quick email thanking you for putting together such a wonderful itinerary for our Sri Lanka trip. We had an excellent time and the itinerary you put together for us with the hotels, locations, and activities were all perfect. 

We completed a hand-written review of our trip and gave it to our driver, Mr Sanath. We apologise for misplacing the official feedback form, but we wanted to make sure you still received our feedback as we know how important it is.

To ensure our feedback reaches you, I have copy and pasted what we wrote and it is as follows:

“Thank you to Mr Sanath, our guide, for making our trip so wonderful. Mr Sanath is a very knowledgeable, warm guide who shared with us his vast knowledge of Sri Lanka. He was very informative and we appreciated him accompanying us on our many activities.

He is a very good driver – we felt very safe at all times and the vehicle was kept very clean. It as a very comfortable ride. He also made sure we always had water.

Thankyou Mr Sanath for your suggestions on activities and the stops we made along the way, such as to buy king coconuts, or a visit to a spice garden.

We highly recommend Mr Sanath as a guide!!

All our Jetwing Hotels exceeded our expectations, They were beautiful, clean, and very comfortable.

The service in each Jetwing Hotel was the best in Sri Lanka.

We especially enjoyed Jetwing Lake in Dambulla- what a stunning hotel! The staff are excellent, we cannot fault them at all. We appreciated the extra effort to make us feel comfortable such as providing us with a bowl of fruit and a farewell gift.

Jetwing Yala was also very special and again the staff were very attentive and always smiling.

We have really enjoyed our trip and thankyou to Emahdrie for organising such a wonderful itinerary for us.

Thank you Mr Sanath we hope to see you again one day!

5 stars

Eilise and Isaac, 7 January 2018″.

Please let us know if you would like any more specific feedback as we are very happy to provide further detail.

I do really want to emphasise the wonderful experience we had at Jetwing Lake in Dambulla-  this hotel is flawless and the staff are exceptional. We were so pleased we had 2 nights in that lovely hotel and please make a special note of the excellent service we received there.

Thank you again Emadhrie and we hope to visit Sri Lanka again one day!

Eilise and Isaac 

Feedback for Chauffeur – Kelum Shantha

Thursday, January 11th, 2018

Dear Mr Cooray & Ms Cooray,

We have recently (Monday 8th January) returned from an 18 day vacation arranged with yourselves (Jetwing Tailor Made) booked via the UK Travel Agency Cox & Kings.
Firstly, we have to express my admiration for your beautiful country, we were truly impressed and our visit has left a lasting impression on our lives.

Secondly, we were extremely satisfied with the holiday itself. Everything was arranged to the highest standards and with the exception of the Hikka Tranz hotel, all of our accomodation was of the highest standard too – so thank you to the team. Our excursions and itinerary were executed perfectly and this enabled us all to truly immerse ourselves into the wonders of Sri Lanka.

Lastly, but most importantly, our chauffeur, Kelum (Shantha), was the one thing that truly made our holiday as special as it was. From the moment we arrived to the moment we parted ways, we cannot fault anything. He was one of the most dedicated, professional and personable people we have ever met. It is this that ensured that everything happened perfectly and ensured we had the holiday we have always dreamt of. Kelum is a true ambassador to Jetwing and to the country of Sri Lanka.

We cannot stop praising him, he will always remain in our memory as the person that made a holiday itinerary come to life and become something special. He has incredible knowledge of the country, local knowledge and was always putting us first and ensuring we had the optimal experience. We feel like we met as strangers and parted as friends!

Please pass on our thanks to Kelum and we hope that future Jetwing customers have as great an experience as we had – Thank You!

Kind Regards
Paul, Theresa, Anna & Bella Hardwick
Visit dates – 22 Dec 2017 – 8th January 2018

THANK YOU JETWING

Tuesday, December 19th, 2017

To The Managing Director Jetwing Travel / Jetwing Tailor Made

We would like to thank you most sincerely for the excellent arrangements your company made for our recent ‘tailor-made’ stay in Sri Lanka.

In particular, we wish to thank you for our chauffeur-guide, Mahendra. We have been fortunate enough to have travelled to many parts of the world, and can honestly say, the chauffeur-guide service provided by Mahendra on behalf of Jetwing, has been outstanding and the best we have experienced.

Mahendra is a credit and great ambassador to your company and country. We would be most grateful if you would ensure our comments and thanks are passed on to him.

We will certainly recommend Jetwing to our friends and family and look forward to using your services again.

Kind regards
D & J

Sri Lanka Tailor-made