TTG ASIA DECEMBER 2015 – Keeping them happy and productive

by Jetwing · Published December 21, 2015 · Updated November 5, 2019

Hiran Cooray
Chairman, Jetwing Hotels

What’s the one big step you took this year in a bid to retain employees?

This year, the biggest investment we made to retain our best talent was to invest heavily on a programme called Learning and Development Activities. Throughout the year we designed and implemented development programmes aimed at a wide audience, ranging from general managers, executives, supervisors and trainees.

Signature programmes such as The Senior Managers Development Programme, Jetwing Lead, Everyday Leaders, Jetwing Ascension and Jetwing Achievers were implemented to enhance associates’ knowledge, skills, introduce them to new concepts and patterns of thinking.

What visible results did you see?

A change in the approach when performing and handling duties was a key point that was observed, while improved coordination and stronger working relationships within the group and among work teams was also observed.

Biggest learning point from it?

Focused and structured investment on learning and development activities helps strengthen the bond within our organisation, while enhancing innovation levels, improving capacity and yielding better performance from our associates.

– Feizal Samath