Padma,
Kathy and I would like to express our gratitude for the excellent job you did during our stay, at all times you made us comfortable and had the feeling that nothing is too much trouble even the trip to see the sunrise!
This is the first time that we have made a holiday using a guide and it has been a wonderful experience and pleasant to be entertaining and relaxing with a depth of information delivered much greater than can be found in any guide book.
It will be with a sad heart that we leave Sri Lanka, but it will always be filled with good memories and a desire to return.
We agree that it is the guide that is delivering the holiday and carries all the responsibility to ensure the customer is happy. We will express these comments on our return home and hopefully push from both sides to change the system for the better.
We wish you all health and happiness for the future.
Jonathan and Kathy